Last updated: December 2025
1. Introduction
This Privacy Policy explains how Broadland Fencing Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or our services, you agree to the practices described in this policy.
2. Who we are
- Broadland Fencing Ltd
- Address: 50 Middletons Lane, Norwich, NR6 5NG
- Email: broadlandfencing@outlook.com
- Phone:07738 520969
- We are the data controller, which means we decide how your personal data is used and processed.
3. What personal data we collect
We may collect the following types of personal information:
Information You Provide Directly
- Name
- Address
- Telephone number
- Email address
- Details relating to your project or service request
- Payment details (processed securely—no card details are stored by us)
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies
4. How we use your personal data
We process your data for the following purposes:
- To provide quotes and carry out our fencing, decking, and gate services
- To communicate with you regarding appointments, work updates, and enquiries
- To issue invoices and process payments
- To improve our website and customer experience
- To meet legal, accounting, and insurance obligations
- With your consent, to send occasional marketing messages (optional)
We will never sell your data or share it with third parties for marketing purposes.
5. Legal basis for processing
Under UK GDPR, we must have a lawful basis for processing your data. These include:
- Contract: To provide a quote or perform services you request
- Legal obligation: To meet tax, insurance, and regulatory requirements
- Legitimate interests: To manage and improve our business
- Consent: For marketing communications (you may withdraw at any time)
6. Sharing your personal data
We may share your information with trusted third parties only when necessary, such as:
- Material suppliers delivering directly to your property
- Payment processors
- Accountants or insurers
- Website hosting or IT service providers
All third parties are required to comply with UK GDPR and protect your data.
7. Data storage & security
We take appropriate technical and organisational measures to protect your personal data, including:
- Secure devices and encrypted storage
- Limited access to administrative systems
- Strong password protection
- Secure backup procedures
We only keep your data for as long as necessary (see below).
8. Data retention
We retain personal data for the following periods:
- Client records and invoices: 6 years (legal requirement)
- Quotes and general enquiries: up to 12 months
- Emails: up to 24 months unless part of an ongoing job
After this period, your data is securely deleted.
9. Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right to access – request a copy of your data
- Right to rectification – correct inaccurate information
- Right to erasure – request deletion (where legally permissible)
- Right to restrict processing – limit how your data is used
- Right to object – to certain uses, such as marketing
- Right to data portability – request data in a usable format
- Right to withdraw consent – for marketing at any time
To exercise any rights, contact us at: broadlandfencing@outlook.com
10. Cookies
Our website does not use cookies to track visitors, analyse traffic, or store preferences. Any data collected is only through the contact or enquiry forms you submit voluntarily.
No cookie management or consent is required.
11. Marketing communications
We do not send marketing emails, newsletters, or promotional messages. Your personal data is used solely to provide our services, respond to enquiries, and manage your account or project.
12. Links to other websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
13. Changes to this policy
We may update this Privacy Policy occasionally. The “Last updated” date at the top will reflect changes. We recommend reviewing it from time to time.
14. Contact us
If you have questions, concerns, or requests about your personal data, contact us at:
Broadland Fencing Ltd
Email: broadlandfencing@outlook.com
Phone: 07738520969
Address: 50 Middletons Lane, Norwich , NR6 5NG
If you are not satisfied with our response, you have the right to complain to:
The Information Commissioner’s Office (ICO) – ico.org.uk